Should I contact Living Future or post my question in the Community?

Should I post in the community or contact support?

In the Living Future community, you can get help from your fellow community members and share your experience to help someone else.


🚨 If you're looking for official, fast, and in-depth support, reach out to our Support teams directly. Our teams do not provide project support through the online Living Future Community. 

When is it best to contact the Membership support team?

  • Your request is time-sensitive
  • Something isn't working like it should
  • You need help with your account or payments
  • You're experiencing a technical issue or a bug
  • You wish to invite a team member to this community

When is it best to contact program support teams?

  • You have a question about the manuals and standards. 
  • You have a question about the process of pursuing a program.
  • Something is not working in the Project Portal, Just Portal or 3E (formerly Toxnot).

When is it best to post in the community?

  • You need community guidance or feedback on your project or label practices. Keep in mind: technical project support questions are answered over email. 
  • You want to learn and see examples of how other members are making a difference
  • You wish to share how you're using the Living Future community to achieve your goals or a win!

If we understand that the post is in the wrong place, or addressing an off-topic situation, we reserve the right to remove it, according to our guidelines, and will message you on how to proceed.

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