Project Support FAQs
This article answers frequently asked questions about support for registered projects.
IN THIS ARTICLE
What kind of support can I expect from Living Future once my project is registered?
Every project gains access to three complimentary technical support calls upon registering (see below for guidance on scheduling your calls).
Our team is also available to answer questions via our support inboxes:
- Living Building Challenge (including Petal & Core Certification): lbc.support@living-future.org
- Zero Carbon Certification: zc.support@living-future.org
- Zero Energy Certification: ze.support@living-future.org
We aim to respond to email inquiries within 2-3 business days.
How do I schedule a technical support call?
Follow these steps to book your three complimentary technical support calls:
- Navigate to this page and click 'Book Now.'
- Choose a date/time, provide the requested information, and click 'Confirm Booking.'
- Navigate to your cart to complete the checkout process. Enter you project ID in the discount code field to zero out your total.
Tip đź’ˇ Teams who need to register outside of available hours due to timezone differences can submit a scheduling request here instead.
Additional calls are also available for purchase through this page.
Does Living Future offer technical consulting services for registered projects?
No—Similarly, while our team cannot consult on your project's implementation of the program requirements, our Community Platform is a great place to connect with other practitioners who may be able to offer advice.
Can Living Future review my project's documentation before we submit for audit?
No—Living Future cannot review or pre-approve documentation. However, if your team has specific questions about how to interpret program requirements, we are happy to offer direction and clarity via the support channels described above.
What should my team do if we’re struggling with meeting the standard requirements?
Start by reaching out to our support inboxes with a brief description of the issue you’re facing, and what the team is able to do to achieve the intent of the requirement. We may be able to resolve the issue via email, or we may direct you to the Request for Ruling process so that the team has an official ruling on the deviation that they can take to audit.
How do I switch programs?
See this page for more information.
What resources are available?
Link and orient to resources.