Project Support FAQs

Access technical support for your registered project.

IN THIS ARTICLE

What kind of support can I expect from Living Future once my project is registered?


Technical Support Calls

Living Future staff is available to support project teams through technical support calls. These calls are available to teams to help clarify requirements or discuss unique project circumstances.

Every project gains access to three complimentary technical support calls upon registration (see below for guidance on scheduling your calls). Teams may purchase additional calls to continue to access support after they have utilized the allotment of support calls included with their project registration.

Email Support

Our team is also available to answer questions via the support inboxes listed below. We aim to respond to email inquiries within 5 business days.

How do I schedule my complimentary technical support calls?

Follow these steps to book your three complimentary technical support calls:

  • Navigate to this page and click 'Book Now.'
  • Choose a date/time, provide the requested information, and click 'Confirm Booking.'
  • Navigate to your cart to complete the checkout process and enter you Project ID in the discount code field.

Tip 💡 Teams who need to register outside of available hours due to timezone differences can submit a scheduling request here instead. 

What if my project needs additional technical support?

Additional one-hour technical support calls are available for purchase as needed. You can use the same process outlined above to book your call (your Project ID will no longer function as a discount code after three uses).

Does Living Future offer technical consulting services for registered projects?

No. As the organization issuing certification, Living Future cannot offer guidance on implementation of program requirements. However, our online Community Platform is a great place to connect with other practitioners who may be able to offer advice—sign up (for free) to participate in the discussion spaces.

Can Living Future review my project's documentation before we submit for audit?

No. Living Future cannot review or pre-approve documentation. However, if your team has specific questions about how to interpret program requirements, we are happy to offer direction and clarity via  the support channels described above.

What should my team do if we’re struggling to meet the program requirements?

Start by reaching out to our support inboxes with a brief description of the issue you’re facing, and what the team is able to do to achieve the intent of the requirement. We may be able to resolve the issue via email, or we may direct you to the Request for Ruling process so that the team has an official ruling on the deviation that they can take to audit. 

Can I switch to a different pathway, program, or version?

Yes, as long as your project has not yet submitted for Ready Audit. You can find instructions for initiating a switch to a different pathway, program, or version here.

What self-help resources are available to project teams? 

Visit the Resources section for links to the official program reference documents, required compliance documents, and optional checklists and guidance documents.

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