Portal FAQ

This document contains frequently asked questions about Living Future’s application platform, Apply. 


Table of Contents


Support Inboxes

You can reach our team through our support inboxes. Please only email the relevant inbox. 

Just: just.support@living-future.org

Buildings Registration/Sales: sales@living-future.org

LBC & Core: lbc.support@living-future.org

Zero Carbon: zc.support@living-future.org

Zero Energy: ze.support@living-future.org


How do I access Apply?

If you are a Living Future Member, you can access Portal through the Member Dashboard. A Professional Membership is required to register a project (LBC, Core, ZC, or ZE) or label (Just or Declare). 

If you are a project collaborator, you can access Portal via the Apply website. If you are having issues logging in, please refer to this help article: How To Access Your Project or Just Label in Portal.

The Member Dashboard is saying my access is disabled and I need to contact an administrator, what do I do?

This message means that your membership has expired. You can renew your membership via the Living Future Marketplace. NOTE: only Professional members have access to Portal (not Introductory) and you will need a Professional membership to register a project or label. If you have any issues, please reach out to membership@living-future.org.

If you have a free project membership that you’d like to use (building projects only), please reach out to the relevant inbox and our team will redeem this for you. You’ll then receive automated instructions via email for how to redeem this membership (these instructions sometimes end up in spam).

If you are no longer interested in being a Living Future Member and are not registering a project, you can access Portal using the instructions on this page under the If you have only accessed Portal via the membership dashboard previously but are no longer a Living Future Member section.

How do I register a project or label?

In order to register a project or label, you must have a Professional Living Future Membership. 

To register for a Just Label, follow these instructions.

To register for a building project (LBC, Core, ZC, or ZE), follow these instructions.

How do I find my existing applications?

If you already have an active application, you can find this by clicking the Applications button in the top right hand corner. If you don’t see one of your building applications, please reach out to the relevant inbox.

What does it mean to be the owner of an application?

An applicant becomes an application owner upon creating an application. Only owners have the ability to submit the application and add collaborators. There can only be one owner of an application.

How do I know if I’m the application owner?

If you’re the application owner, you’ll be listed above the collaborators and you’ll see the options to Review and Submit. If you’re a collaborator, you’ll be listed under the Collaborators section and won’t see the Review and Submit options.

Owner View: Collaborator View:

How can my team change our application owner?

If your team wishes to change their application owner, please reach out to the relevant inbox with the name and email of the person who will be taking over the application ownership. The incoming owner will need an Apply account in order to take over the application. 

How do I add a collaborator?

NOTE: Only application owners can add collaborators. 

Go into your application. Click Add Collaborator on the left hand side below the application owner’s name. 

Enter the collaborator’s email and select their access level (View & edit or View only). Click Send Invite. This will trigger an automated email to your collaborator with instructions for how to access the application (these often end up in spam). They will need to create an account for Apply (or log into their account if they already have one) before accepting the invitation. 

NOTE: Collaborators cannot submit applications, only owners have this ability. If you need to change the owner of your building project application, please reach out to the relevant inbox. 

My name is listed as “Unknown User,” can I fix this?

The Unknown User is a known issue that we are actively working to solve and apologize for the inconvenience! Living Future staff are able to identify all users by email, regardless of the name listed. 

How do I edit a task?

Go into your application. Scroll to the task you’d like to edit. Click the task name or arrow to the right of the task to enter the task itself.

Once you’ve completed the task, click Mark as Complete.

If you’d like to edit a task once you’ve marked it complete, go into the task and click the three dots in the right hand corner. Select Edit. NOTE: Resetting the task will delete everything you’ve entered.

I only see a couple tasks/incorrect tasks for my application, what do I do?

Your documentation submission tasks won’t show until you’ve paid your label/registration fee. If you do not see tasks for all of your documentation or you believe some of the tasks should not be showing for your certification type, please reach out to the relevant inbox. 


NOTE: If you are an LBC 4.0 or Core 1.0 project that registered before March 1st, 2024, please check that your Submission Pathway task has been marked complete. If it hasn’t, the application will not populate correctly.

I need to change some information in my registration form, what do I do?

The Registration form will be locked once you move to the Documentation Submission stage. If you need to update information in the Registration form (i.e. project/organization name, project/organization description, or number of full time employees (Just only)), please reach out to the relevant inbox.

LBC, Core, ZC, or ZE projects: If you need to change project data (i.e. gross building area/project floor area or project boundary) please use the Project Information Synopsis form to reflect these changes. You don’t need to reach out to our team in this case.

How do I redeem my project team memberships (for building projects that registered before March 1st, 2024)?

You will be able to redeem your project team memberships once your project has completed registration and the registration invoice has been paid. You will see three tasks at the top of your application named “Distribute Free Membership #1, 2 & 3.” To redeem the memberships, click on the task, fill out the information fields (email address is required), and click Mark As Complete. Your team member will receive an automated email with instructions to activate their membership.

Where can I find documentation requirements?

Just applications: You can find documentation requirements in the Just 3.0 Manual.

LBC, Core, ZC, or ZE projects: Documentation requirements are listed in the Program Manuals for each certification. You can find the Program Manuals on the Resources page in the Help Desk, or, if you’re a Professional Living Future Member, in the Resource Library on the Member Dashboard.

If my building project was previously registered under a different certification type, can I still access my previous project records?

Upon switching to a different certification program, you will have one week to download any files that you need from the previous project. After a week, the previous project will be archived to minimize confusion. Our support team may be able to recover files following this date, but this is not guaranteed. We encourage projects to keep copies of all submitted files in an external drive.

How do I submit a Request for Ruling?

Just applications: Please refer to the Just Request for Ruling Overview.

LBC, Core, ZC, or ZE projects: If you registered after March 1st, 2024, you can submit your Request for Ruling directly in your application.

If you registered before March 1, 2024, you can use this Online Form. For a more detailed outline of the Request for Ruling process, please refer to this help article.

How do I request my certification invoice (building projects only)?

Fill out the Request for Certification Invoice task when you're ready to pay the remaining balance of the program fee for your project (usually right before the project submits for Ready Audit). Please only submit this request when the team intends to pay the invoice. Do not request the invoice if the team does not plan to pay within 10 business days.

Make sure to click Mark As Complete when you finish the task. The certification invoice will be sent from invoicing@living-future.org within 5 business days and is due upon receipt. Your audit will not begin until payment is received.

How do I know if my application has been submitted?

When you’ve completed your registration form, your documentation submission, your clarification request responses, or your appeal documentation, don’t forget to click Submit. Once you click submit, you will receive an email confirmation from noreply@mail.smapply.net stating that your application has been submitted. When you return to your applications page, the application will indicate that it has been submitted and you will only be able to view, not edit.

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